Return & Exchange Policy

Baigel Store does not accept returns simply because a customer changes their mind, does not like the product, or orders the wrong size/style.

A return or exchange can only be considered if the delivered product is clearly different from the product ordered by the customer, or if the product delivered is not the product that was confirmed in the order.

If the product delivered matches the customer's confirmed order, the order will be considered final and cannot be returned on the basis of personal preference.

If you receive a product that is different from the product you ordered, please contact Baigel Store immediately.

Examples include receiving a different design, different product, different size from the confirmed order, or another item that was not included in your order.

Our team will review the order details and the unboxing evidence before approving any return or exchange request.

If an unboxing video is not available, Baigel Store may be unable to verify whether the product was received from us in the condition claimed.

Therefore, claims regarding a wrong, missing, damaged or different product may not be accepted without sufficient unboxing evidence.

Any approved exchange or return must be for the same product that was delivered by Baigel Store.

The product must remain unused, unworn and in its original condition, including original packaging and accessories where applicable.

Products that have been worn, used, washed, damaged, altered or intentionally modified may not qualify for an exchange or return.

Before approving any return or exchange request, Baigel Store may verify the order number, customer information, product details, parcel information and unboxing video.

Our team will determine whether the delivered item corresponds with the confirmed order.